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Privacy Policy

Last updated: 28th August 2025

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and look after your data when you visit our website, sign up for our courses, or join our email list. It also tells you about your rights under UK data protection law (GDPR and the UK Data Protection Act).

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We follow UK GDPR rules, which are some of the strongest data protection standards in the world. If you live outside the UK/EU, we will still handle your data with the same level of care.

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1. Who we are

Morchard English Academy is part of Morchard Education Ltd, registered in England and Wales.
Registered office: 20–22 Wenlock Road, London, N1 7GU, England.
If you have any questions about this policy, you can contact us at info@morchardacademy.com.

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2. The information we collect

We collect information so we can provide our services and run our business. This may include:

  • Your name and contact details (such as email address).

  • Payment details (processed securely through trusted providers).

  • Learning needs or goals you choose to share with us.

  • Any additional information you provide when signing up for our courses or resources (for example, parents may share health or learning needs to help us support their child).

  • Information about how you use our website (through cookies, analytics, and advertising pixels).

We do not ask children to give us personal data directly at this time. If we offer membership or courses where children sign up in future, we will require parental consent.

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3. How we use your information

We only use your personal data when the law allows us to. This includes:

  • To provide our services – so you can access courses, resources, or memberships you have purchased.

  • To process payments – using secure payment processors (see below).

  • To keep in touch – if you have opted in, we may send you newsletters, updates, and offers. You can unsubscribe at any time.

  • To improve our site – we use analytics to understand what works best for visitors.

  • For marketing – where you have given consent, we use cookies and pixels to show you relevant ads on other platforms.

  • For legal reasons – we may need to keep certain records for tax or regulatory purposes.

Our legal bases are: contract (when you buy something from us), consent (for emails and cookies), legal obligation (for records), and legitimate interest (for site security and basic analytics).

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4. Sharing your information

We only share your information when necessary to run our business. This may include:

  • Payment processors: PayPal and Stripe, to securely process payments.

  • Service providers: for example, platforms that host our courses, send our emails, manage our website, or help us with analytics and advertising.

  • Legal and regulatory bodies: if required by law.

Some of these providers are outside the UK/EEA (for example, many are based in the United States). In those cases, we make sure your data is protected through adequacy decisions or standard contractual clauses.

We never sell your data to third parties.

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5. How long we keep your information

We only keep your information for as long as necessary:

  • Payment and purchase records: 6 years, to meet UK tax law.

  • Email subscribers: until you unsubscribe, withdraw consent, or after 12 months of continuous inactivity.

  • Course/membership accounts: for as long as you hold an active account. If you have lifetime access, we will keep your data to maintain that access.

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6. How we protect your data

We use secure systems and trusted providers to protect your information. Access is limited to authorised people only. We use encryption and other security measures where appropriate.

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7. Your rights

You have the right to:

  • Ask for a copy of the data we hold about you.

  • Ask us to correct inaccurate information.

  • Ask us to delete your information (where possible).

  • Limit how we use your data.

  • Request your data in a portable format.

  • Object to certain types of processing (such as marketing).

  • Make a complaint to the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

To exercise any of these rights, please contact us at info@morchardacademy.com.

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8. Cookies and tracking

Our website uses cookies and similar technologies. Some are essential for the site to work. Others (such as analytics and advertising cookies) are used only with your consent.

When you visit our site, you will see a cookie banner that allows you to manage your preferences. You can also adjust cookie settings in your browser.

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9. Children’s data

At present, we only collect information from parents, not directly from children. If we offer services where children provide their own information in the future, we will:

  • Require parental consent before collecting any child’s data.

  • Limit the data collected to what is necessary for the service.

  • Apply extra care and safeguarding measures.​

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10. Updates to this policy

We may update this Privacy Policy from time to time. When we do, the new version will be published on this page with a new “last updated” date.

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